Returns & Exchange Policy
Hamnamlimited – Easy, Transparent, Reliable
At Hamnamlimited, we want you to shop with confidence. Please review our Returns & Exchange Policy carefully before making a purchase.
Eligibility for Returns
We accept returns under the following conditions:
The item is defective or damaged on arrival
The wrong item was sent
The item is significantly different from the description
Conditions for a valid return:
Return request made within 14 days of delivery
Item must be unused, unopened, and in original packaging
Proof (photos or video) of damage or issue is required
Non-Returnable Items
For hygiene, safety, and supplier reasons, the following cannot be returned or exchanged:
Opened or used health and beauty products
Personalized or custom-made items
Perishable goods
Used pet supplies without packaging
Clearance or final sale items
How to Initiate a Return or Exchange
To request a return or exchange:
1️⃣ Contact us at ordering@hamnamlimites.com with:
Order number
Description of the issue
Photo/video evidence (if applicable)
2️⃣ Wait for our team to review and approve the request.
⚠️ Please do not ship items back before receiving approval. Unauthorized returns may not be processed.
Return Shipping Costs
Defective, damaged, or incorrect items: Return shipping costs are covered by us.
Other eligible returns: Customer is responsible for return shipping.
Refund Process
After we receive and inspect the returned item:
✅ We’ll notify you of approval/rejection.
✅ Approved refunds are issued to your original payment method within 5–10 business days.
Note: Original shipping fees are non-refundable except for defective or incorrect items.
Exchanges
We do not offer direct exchanges. If you want a different item or size:
Return the original item (if eligible).
Place a new order for the desired item.
This ensures faster processing and availability.
Order Cancellations
Orders can only be cancelled within 12 hours of placement.
Once processing or shipping begins, cancellation cannot be guaranteed.